Frequently Asked Questions
Question: How fast do you ship?
Answer: Our team of skilled craftsmen create custom, one of a kind prints that will last you generations. However, we’ve streamlined our state of the art printing process so that every canvas print order is printed & out our doors within 3 business days*
*Exceptions can happen: our Customer Service team is available and always willing to help clarify shipping times
If you choose our 'Next Day Shipping' option, we will place your order in the mail by the next business day after it's been created.
Question: How can I open my downloaded pictures, in order to create a print?
Answer: Watch our short video on how you can do this!
Question: What do the edit tools do?
Answer: Here is a short video on how to use our editing tools!
Question: How do I add text to an image?
Answer: There are a myriad of ways to add text to an image, but we HIGHLY suggest using Canva.com. Not only is this a very easy way to accomplish what you want, but you can get started fairly quickly by logging in with your Facebook, or Gmail account.
You can read more about it at our blog in regards to Online Photo Printing, or learn more by watching our instructional video below -
Question: I am an artist and I need the highest quality possible.
Answer: We print on leading edge technology, our presses cost not thousands of dollars, but millions, we use a fleet of Epson S60600L Production Presses. We print all canvases on the highest settings assuring a wider color gamut.
Question: I gave my birth date to the newsletter but didn't receive a discount?
Answer: We require that each user be a customer for at least one month before they're eligible for the Birthday Discount. While we understand that this might be frustrating, fret not, your discount will be even more special when it rolls around again!
*If you've already signed up for marketing, and would like us to add your birthdate to your profile, please email us at email@example.com and we will be more than happy to help.
Question: I got my canvas and the image doesn't look that great.
Answer: This does occasionally happen and it's 99.999% of the time a low resolution image. Our automated customization software tries its best to warn you if the image won't look great on canvas.
Please contact us (firstname.lastname@example.org // 855-226-8279) and we will do our best to help you resolve the issue. Typically, you'll end up finding a better quality image to send us and we will reprint for free.
Question: Do you offer other wrapping methods asides mirror wrapping?
Answer: Yes we do, we offer any color border, as well as image blur and full wrap, which is great for artists. Please contact us for special accommodations.
Question: What is blind shipping?
Answer: This is where we remove any mention of our company on the packaging, within the packing, and on the product. This will allow you to ship your product to a customer, without any relation back to our company.
Question: What is the premium hanging kit?
Answer: All of our canvas prints come ready to hang due to our inclusion of a sawtooth mounted hanging kit. However, if you want an upgraded way to hang your canvas, you can choose to add a premium hanging kit. This kit turns your canvas into a gallery ready canvas, that has a professional inlaid wire included within the print.
Question: What is a digital proof?
Answer: This option allows us to send you a digital mock-up of what your final order will look like. If you choose this option, next day shipping will not be available, as it takes at least one business day to create a digital proof.
Question: Do you offer gift cards?
Answer: We do!! If you would like to purchase a gift card, just head here: https://canvasprints.com/products/gift-card
COVID DISCLAIMER: Due to fluctuations in supply chains, labor constraints and demand, some orders, depending on the complexity of the orders may be delayed beyond our normal shipping windows. If you need your orders shipped quickly, please choose 'next day shipping' as a part of your order to assure speedy delivery.