Frequently Asked Questions
Question: How fast do you ship?
Answer: If you choose our 'ships next day' option, we will place your order in the mail by the next business day. If you don't select this option, you can expect your order to ship within two - seven business days. This is based on your order being placed before 3PM EST on any given business day.
COVID DISCLAIMER: Due to fluctuations in supply chains, labor constraints and demand, some orders, depending on the complexity of the orders may be delayed beyond our normal shipping windows. If you need your orders shipped quickly, please choose 'next day shipping' as a part of your order to assure speedy delivery.
Question: I am an artist and I need the highest quality possible.
Answer: We print on leading edge technology, our presses cost not thousands of dollars, but millions, we use a fleet of Epson S60600L Production Presses. We print all canvases on the highest settings assuring a wider color gamut.
Question: I got my canvas and the image doesn't look that great.
Answer: This does occasionally happen and it's 99.999% of the time a low resolution image. Our automated customization software tries it's best to warn you if the image won't look great on canvas. Please contact us (email@example.com // 855-226-8279) and we will do our best to help you resolve the issue. Typically, you'll end up finding a better quality image to send us and we will reprint for free.
Question: Do you offer other wrapping methods asides mirror wrapping?
Answer: Yes we do, we offer any color border, as well as image blur and full wrap, which is great for artists. Please contact us for special accommodations.
Question: What is blind shipping?
Answer: This is where we remove any mention of our company on the packaging, within the packing, and on the product. This will allow you to ship your product to a customer, without any relation back to our company.
Question: What is the premium hanging kit?
Answer: All of our canvas prints come ready to hang due to our inclusion of a sawtooth mounted hanging kit. However, if you want an upgraded way to hang your canvas, you can choose to add a premium hanging kit. This kit turns your canvas into a gallery ready canvas, that has a professional inlaid wire included within the print.
Question: What is a digital proof?
Answer: This option allows us to send you a digital mock-up of what your final order will look like. If you choose this option, next day shipping will not be available, as it takes at least one business day to create a digital proof.
Question: Do you offer gift cards?
Answer: We do!! If you're in need of a gift card, please email customer service at: firstname.lastname@example.org