Frequently Asked Questions

What is Blind Shipping?

Blind shipping refers to the service of removing all CanvasPrints.com branding for the product, packaging and inserts. This feature is often used by customers who will be reselling the product such as artists and photographers.

What do the different Canvas Print border types look like?

BLUR

This selection duplicates the image pixels around the edge of your image and then repeats and stretches them to create the Blur effect. This will only be on the sides of the canvas frame as it wraps to the back. 

 

 

 

 

MIRROR

This option reverses your image for the sides of the canvas frame as it wraps to the back giving a mirrored effect.

BLACK, WHITE or GRAY

Your image will flow over the top edge of the frame, just a fraction, and then the Black, White, or Gray border selection will print as a solid on the sides of the canvas frame as it wraps to the back.  

          

What is the Canvas Print Pricing?

Because you are able to order a custom sized canvas prints up to 60“ CanvasPrints.com does not have a set price list. Simply upload your image to start and standard sizes and optional upgrades will display along with a custom size box where you can enter dimensions. Pricing will dynamically update based on your canvas size and selection of optional upgrades.

What payment methods do you accept?

We currently accept Shop Pay, PayPal, Google Pay, Meta Pay, and all major credit cards. 

What is Shop Pay?

Shop Pay is a service offered by our website platform provider Shopify. Shop Pay is an online checkout system that allows customers to check out faster by automatically remembering and applying their contact and payment information. 

In addition, for qualifying customers, this service offers Shop Pay Installments which customers can pay for their purchases over time. Customers can make four biweekly, interest-free payments for orders between $50 and $999.99. Alternatively, they can make monthly payments on orders between $150 and $17,500. Monthly installments carry a 10% APR to 36% APR and are made over three, six or 12 months depending on the amount. For instance, an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

You may sign up for Shop Pay and apply for installment payments at checkout. Note that Shop Pay services are not owned by CanvasPrints.com. 

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

What size Canvas Prints do you sell?

From 8" to 60" (in whole inch increments) we can custom print sizes to fit every need and budget! If the canvas size you want does not auto populate on the product page, in the Custom Size area you can select the Height & Width for the size canvas you would like to order. Pricing will dynamically update based on your canvas size and selection of optional upgrades.

What depth of Canvas Print support frames do you offer? 

We offer both .75” and 1.5” depths which you select on the product page when customizing your print. Canvas sizes of 18”x 24” and larger are automatically constructed on the 1.5" stretcher bar frame for added support. 

What is a Digital Proof?

A digital proof is a digital mock-up of what your final print will look like with the selected border attached. Customers must approve the digital proof before the order is submitted to production.  The Priority Production option is not available when you select a digital proof.

How do I upload a photograph?

What are editing tools?

Editing tools appear right below your displayed preview image on the product page. The thin black box around your image shows the edge of your photo. 

Adjust the image placement using up/down/left/right arrows, zoom in/out with plus/minus buttons, or rotate the image using the circle button. 

You can also swap the height and width of the image preview with the rotate button. 

Additional options to change the image from color to back and white as well as add type to your photo are available at no extra charge. 

What are Floating Frames?

Our 100% USA-grown poplar wood floating frames are specially designed to enhance the look of your canvas print by providing it with a floating appearance on your wall. 

Our frames come in a variety of finishes including black, white, gold, espresso, natural, and barnwood gray. Choose the color frame that best compliments the color-palette of your artwork and living space to create a one-of-a-kind piece of art.

Does CanvasPrints.com offer Gift Cards?

We do offer gift cards, available in $10 increments, and are delivered by email with instructions on how to redeem them at checkout. There are no additional processing fees. 

To purchase a gift card visit: Gift Card – CanvasPrints.com

What is a Hanging Kit?

All of our canvas prints come ready to hang with the inclusion of a sawtooth bracket mounted on the print. However, you can choose to add a premium hanging kit that has professional inlaid wire mounted to the back of the canvas support frame. 

How do you place an order for a Canvas Print?

  • Select the canvas print style of your choosing and navigate to the product page
  • Upload your image from you phone, computer or social media
  • Select canvas size from the options displayed in the dropdown or input a custom size up to 60”
  • Edit and adjust image using tool buttons below the preview image
  • Select any optional custom add-ons 
  • Click Add To Cart
  • Click  Check Out if you're done or Continue Shopping if you'd like to order more items
  • Enter discount codes (if applicable) and click Apply
  • Enter Shipping Address, click Continue to Shipping
  • Enter payment information and click Pay Now
  • Click Complete Order 

What is Priority Production?

This option prioritizes your order through production so it will be shipped the next business day after it is received rather than the standard three business day production window. Orders placed after 3pm EST are received on the next business day. Priority Production does not affect the shipping time in transit and is not available when requesting a digital proof. 

What is the best quality for a photo to be printed on canvas?

Our website can accept standard JPEG and PNG art files. Larger files (like a panoramic photo or collage) may take some time to upload. There is not a maximum file size that can be uploaded. A high-resolution image would have 300dpi (dots of color per inch) and have height and width pixel dimensions well above 3000.   

How will my order ship?

All orders in the continental US are shipped via ground carriers (including FedEx, UPS and USPS), and are subject to their transit times. We are located in North Carolina and most east coast deliveries occur within 1-2 business days. Midwest can take 2-3 business days, while west coast deliveries can take up to 5 business days.   

Where can I find my order status?

Most items are shipped within 3 business days, pillows and blankets may take up to 5 days.  An email or text message will be sent when your order has been packed and is ready for shipment. If you would like to check on the status of your order before then please contact our Customer Service team: Contact Us | CanvasPrints.com 

How long will it take to produce my order?

Our efficient team of skilled craftsmen create custom, one-of-a-kind products that will last generations. Most all items are produced and ship within 3-5 business days of receipt. Our blanket and pillow collections may take up to 7 business days and will ship separately.

When can I expect to receive my order?

Most orders are completed in 3-5 business days. Pillow and blanket orders can take up to 7 business days to complete. You will receive a shipping notification when your order leaves our facility. Delivery times vary based on location, but in general, most east coast and southern states should receive shipments within 2-3 business days. Midwest states can expect shipments in 3-4 business days. West coast locations can take up to 6 business days. Also please note that prints (canvas, metal, glass, mugs, etc.) will ship separately from textiles (pillows and blankets) and may not arrive on the same date.

Do you sell unstretched or rolled canvas prints?

Yes, we can produce a canvas that is not stretched onto a support frame. There is not a way to select this option online. You would need to complete your order online, and request a white border. Once your order is submitted, please notify our Customer Service team of your request so we can give it the special attention it will need. Contact Us | CanvasPrints.com

Can promotional offers be combined?

From time to time CanvasPrints.com offers promotional discounts which cannot be combined. Only one promotional offer per order is allowed. 

Are there any restrictions on the types of photos that can be printed?

You can print any digital image whether it is a photograph, painting or digital art on our products. There are no restrictions on what subjects can be printed, however CanvasPrints.com does reserve the right to refuse orders with questionable content. Please note, per our terms of sale, you must be the copyright owner of the image or have obtained permission for reproduction from the copyright owner. 

What is your refund policy?

Our 100% money back guarantee covers any damage in shipping or defective parts on the canvas. Customer Service will happily submit a replacement request or issue a refund for products displaying damage in transit or workmanship flaws. 

If you have a damaged product, please email our customer service team at INFO@CANVASPRINTS.COM.  Provide photos of the product you received and the box they arrived in, and reference your order number in the subject line.

FAQs for Protection Default (ON / OFF) Customers

 

What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

What is Carbon Neutral Shipping?

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. 
  • Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions? 
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

No, Route is a post purchase experience platform backed by a reputable insurance company, SEG Insurance Ltd.